FAQs

REAC your Networking Specialists

With REAC, we are right there to react to our customers’ problems much faster. Nothing beats Local like Local.
With REAC, you know the support people you call are local, knowledgeable, and articulate.
With Dell, much of your support is overseas. Small business and home customers use the same support network, which has not been relocated back to USA.
With Dell, you will never talk to the same Tech Support person twice. Every call opens a new ticket.
With REAC, you keep your money in the local community.
With REAC, you have the ability to pick up your orders, saving on shipping costs.
With Dell, their service centers are not even listed on their website. Dell only gives you the option of shipping the system back to them.
With REAC, you have a wide variety of warranty options allowing you to customize warranty to your end user’s needs.

With REAC, you know what brand of component you get. Dell Sales Reps do not have this information.
With Dell (especially the Dimension line), components may not be the same within the same order when placing orders for multiple systems.
With REAC, your REAC Systems have long-term road maps.

With Dell, the exact specifications are not provided for motherboards and other components.
With Dell, replacement and upgrade components must be purchased from Dell and are inordinately expensive.

With Dell, their advertised price leaders are not adequate for Businesses. By the time you upgrade to a Business grade machine, the cost has risen significantly.
With Dell, pricing is based on market research. What is the customer willing to pay (the threshold of pain model), rather than REAC’ cost plus pricing.
With Dell, their rebates are confusing and hard to redeem. Rebates change often and make it difficult to compare a true cost over time.
With Dell, when you change anything in the package deal, the pricing changes radically.
With Dell, do you get flexible terms?

With Dell, delivery times are inconsistent and long.
With Dell, your shipping costs are not in line with what their carrier charged them.